Who we are
Blue Heron Jewellery is a trading name of Blue Heron Network
Limited. The company is registered in the UK and has traded
on-line since 1999.
What
you see in our catalogue
Blue Heron Jewellery has taken great care to describe and
display the items in the jewellery catalogue as accurately as
possible. However, there may be slight variations in appearance
due to the effect of the differing colour renditions of computer
monitors. What may delight you is that many items of jewellery,
such as diamante and Swarovski crystal are far more breathtakingly
beautiful than we can do justice to in a photograph.
Handcrafted items will, by their nature, also vary slightly from the
photograph. Such items are clearly identified so that you know
what you are buying.
Blue Heron Jewellery cannot be held responsible for any slight
differences in the jewellery supplied.
Ordering
Naturally, all items are offered subject to availability at
the time of receipt of your order. When items are out of stock, we will offer you the choice of:
* Holding your order until new stocks arrive
* Substituting another item
* Cancelling the item ordered
Orders can be placed on-line with confidence using our secure checkout.
Alternatively, you can telephone our order desk on:
UK: 020 8783 1024 International:
+44 20 8783 1024
Postal payments should be sent to:
Blue Heron Network Ltd, 17 Balmoral Crescent, West Molesey, KT8
1QA
In the event that an error occurs in the description or price of
goods in the catalogue, then Blue Heron Jewellery reserves the
right to either cancel the order or supply the item at the correct
price.
Blue Heron reserves the right to refuse to supply any orders for
whatever reason.
Making your payment
Blue Heron Jewellery accepts most credit and debit cards,
including Visa, Mastercard, Maestro and JCB. Your
card details are encrypted for safety on a secure server and are
then securely transmitted to our order fulfilment department.
If you are shopping outside the UK, your card company will
automatically convert the transaction to your local currency when
it appears on your statement.
Blue Heron Jewellery also accepts UK cheques and postal orders (please complete
the checkout and then forward your payment to us by post). Cheques
should be made payable to Blue Heron Network Ltd. Payment may also
be made by bank transfer or bank draft. Unfortunately, payment in
currencies other than pounds sterling cannot be accepted.
Blue Heron Jewellery reserves the right to decline any orders that do not pass
the Address Verification System in full.
Due to the prevalence of credit card fraud and other circumstances,
and the risks associated with high value orders, we reserve the right to ask for payment
by bank transfer. Your order will only be despatched once we have
had confirmation from our bank that payment has been received.
Postage and Packing
Postage and packing is added at the ordering stage, and will
be charged at the following rates:
UK - Free delivery, regardless of the number of items
ordered. Orders will be despatched by Royal Mail
and will require a signature upon receipt.
Europe -
Flat rate of £6.95 per order, regardless of the number of items
ordered. Orders will be despatched by Royal Mail, using either
their International Signed For or Airsure service. In most cases,
a signature will be required upon receipt
Elsewhere -
Flat rate of £7.95 per order, regardless of the number of items
ordered. Orders will be despatched by Royal Mail, using either
their International Signed For or Airsure service. In most cases,
a signature will be required upon receipt
Delivery
timescale
Orders are processed
within 24 hours of receipt and where items are in stock delivery times are normally as follows:
UK: Approximately 3 working days
Europe: 7 - 10 working
Elsewhere: 10 - 12 working days
If you require an item urgently
Provided an item is in stock and you are within the UK, we
can arrange for next day delivery via Royal Mail Special Delivery.
This however, will incur an extra charge. Please contact us for
more information.
Returns
Please note that for hygiene reasons, returns are not possible for
pierced earrings or sets which include pierced earrings.
Blue Heron Jewellery operates a 7-day returns policy. Within this time
period, if you are not satisfied with your purchase, you can
return it to us for a full refund excluding any postage cost. The
item(s) must still be in the original packaging and not have been
worn. Please include your name, address and telephone number in
your package. For security reasons, we recommend using recorded
delivery for your return.
For returns outside of the 7 days, refunds are at the discretion of
Blue Heron. Subject to items being returned in an unused
condition, you will be offered a credit note for the value of the
goods. This can be redeemed by telephoning our order desk on 020
8783 1024 during the following three months.
Except in the case of damaged or faulty items, the customer is liable to
pay for the return postage.
All returns packages will be opened in front of a witness in order to
confirm the content's condition. No refund or credit note can be
made or offered for items which are not returned.
Lost, damaged or faulty goods
All goods are checked prior to despatch and every care taken
to package your item securely. However, if your order is damaged
in transit, or fails to arrive, please contact Blue Heron
Jewellery for instructions on how to proceed. It is our policy to replace lost
or damaged items free of charge. All items we despatch are tracked and therefore any lost package will
be investigated by Royal Mail.
Contacting us
You can email us on:
enquiries@blueheronjewellery.co.uk
or telephone/fax us on:
UK:
020 8783 1024 International:
+44 20 8783 1024
Our opening hours are from 09:00 to 17:30 weekdays. Our postal address
is:
Blue Heron Network Limited,
17 Balmoral Crescent, West Molesey, KT8 1QA
Privacy Policy
Blue Heron Jewellery abides by the UK Data Protection Acts
1984 and 1998. We do not sell, loan or rent any identifiable or
personal information regarding our customers to any third party
for whatever reason, other than for delivery of goods.
We may occasionally email you with information on any special offers
and/or new items of jewellery. If you would prefer not to receive
this information just email us to be removed from the mailing
list.
Cookies
In order to be able to use this site, 'cookies' need to be
enabled. A cookie is a small file stored on your computer which is
required for the shopping basket function. No personally
identifying information is held or tracked.
Use of the website
Blue Heron Network Limited reserves ownership of copyright
regarding every aspect of this website, such as, but not limited
to layout, graphics, text and coding. In particular, all
photographs displayed on the website are copyright of Blue Heron
Network Ltd and may not be used in any way without the prior
written consent of Blue Heron Network Ltd.
The website may provide links to other websites over which Blue Heron
Network Ltd has no control. Such links are for information purposes
only and Blue Heron Network Ltd does not accept any responsibility
or liability for results which are consequential to following such
links. Nor does Blue Heron Network Limited in any sense endorse
any product or view displayed on such websites.
We want to make your shopping experience on this website a
pleasurable one and aim to make this site error free, available on
a continual basis and free from viruses and other harmful
components, but cannot guarantee this or accept any responsibility
or liability for any consequential result.
By placing an order with us, you are deemed to have agreed to the
terms and conditions above. Your statutory rights are not
affected.
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