Blue Heron Jewellery Logo TELEPHONE ORDERS: 020 8783 1024

FREE UK STANDARD DELIVERY

Shopping Bag icon    
DELIVERY AND RETURNS STERLING SILVER & FASHION JEWELLERY
Home   l    Catalogue   l    About Us   l    Our Terms   l    Delivery & Returns   l    Contact Us   l    View Bag    l    Jewellery Guides
spacer
Postage and Packing
Postage and packing is added at the ordering stage, and will be charged at the following rates:
UK - Free delivery, regardless of the number of items ordered. Orders will be despatched by Royal Mail and will require a signature upon receipt.
Europe - Flat rate of 6.95 per order, regardless of the number of items ordered. Orders will be despatched by Royal Mail, using either their International Signed For or Airsure service. In most cases, a signature will be required upon receipt
Elsewhere - Flat rate of 7.95 per order, regardless of the number of items ordered. Orders will be despatched by Royal Mail, using either their International Signed For or Airsure service. In most cases, a signature will be required upon receipt

Delivery timescale
Orders are processed within 24 hours of receipt and where items are in stock delivery times are normally as follows:
UK: Approximately 3 working days
Europe: 7 - 10 working
Elsewhere: 10 - 12 working days 

If you require an item urgently
Provided an item is in stock and you are within the UK,  we can arrange for next day delivery via Royal Mail Special Delivery. This however, will incur an extra charge. Please contact us for more information.

Returns
Please note that for hygiene reasons, returns are not possible for pierced earrings or sets which include pierced earrings.

Blue Heron Jewellery operates a 7-day returns policy, from date of receipt of goods. Within this time period, if you are not satisfied with your purchase, you can return it to us for a full refund excluding any postage costs. The item(s) must still be in the original packaging and not have been worn. Please include your name, address and telephone number in your package. For security reasons, we recommend using recorded delivery for your return.

For returns outside of the 7 days, refunds are at the discretion of Blue Heron. Subject to items being returned in an unused condition, you will be offered a credit note for the value of the goods. This can be redeemed by telephoning our order desk on 020 8783 1024 during the following three months.

Except in the case of damaged or faulty items, the customer is liable to pay for the return postage.

All returns packages will be opened in front of a witness in order to confirm the content's condition. No refund or credit note can be made or offered for items which are not returned.

Lost, damaged or faulty goods
All goods are checked prior to despatch and every care taken to package your item securely. However, if your order is damaged in transit, or fails to arrive, please contact Blue Heron Jewellery for instructions on how to proceed. It is our policy to replace lost or damaged items free of charge. All items we despatch are tracked and therefore any lost package will be investigated by Royal Mail.

Contacting us
You can email us on: contact@blueheron.co.uk or telephone/fax us on:

UK:  020 8783 1024       International: +44 20 8783 1024 

Our opening hours are from 09:00 to 17:30 weekdays. Our postal address is: 

Blue Heron Network Limited, 17 Balmoral Crescent, West Molesey, KT8 1QA, United Kingdom
spacer
spacer
Copyright Blue Heron Network Limited 2016